What Outlook Is Outlook For Mac Version 15

In my last post, I covered an. After fixing the issue, I noticed that Outlook was behaving oddly including: • Calendar was not updating • All Calendar invites/updates/removals arrived as empty messages • Any time I deleted an email it would shortly reappear in the same folder • If I selected a message that had reappeared, it would magically disappear shortly thereafter What was going on?

Completed Admin Mac Outlook Team (Admin, Outlook.com) responded Jun 20, 2017 We are happy to announce that this feature is available to all O365 subscription users with 15.35 (170610) or later build.

Read on to learn more! This time I could easily check the logs so I did, but unfortunately they did not report any issues. I, of course, ensured I was running the latest version of Office and then did what Microsoft typically recommends — manually uninstall and manually reinstall Office for Mac 2016.

Unfortunately, this process is not as user friendly as I hoped () and requires you to manually delete the following: • All Office applications in the Applications folder • The following Library containers: ~/Library/Containers/com.microsoft.* • The following Library group containers: ~/Library/Group Containers/UB* Finally you need to restart the computer. After completing this, I reinstalled Office, but the problem persisted.

Next up, I enabled troubleshooting logging. To do this, you go to Tools > Sync Errors > Gear Icon > Turn on logging for troubleshooting. Then you need to close Outlook and open it again — wish it would state that.

Then you reproduce the issue and check the logs — the big question is where are the logs? Unfortunately, Outlook does not tell you this either, but you can find it in: ~/Library/Containers/com.microsoft.outlook/Data/Library/Logs. Tailing this log while reproducing the issue will result in a lot of output. What I eventually realized is that you need to look for messages that contain the word “Unexpected” — Microsoft would it kill you to adhere to syslog RFC standards is use something like “error”? — note using grep on the file did not work for me so I used vim and its search capabilities to look for Unexpected messages.

The first set of Unexpected messages I received looked like the following. $ > sudo chown - R Outlook and all my Outlook problems went away! (Note: Remember to turn off troubleshooting logging in Outlook) I still do not know what was responsible for changing the permissions on my files and directories, but I do know I wasted a bunch of time because: • Default error logging was not sufficient • Debug error logging was hard to turn on and the log file was hard to find • The log file did not use standard terminology for reporting errors, used codes that were not defined, did not support normal CLI commands such as grep, and did not contain critical pieces of information such as filepath The morale of this story? Logging is important; make logging easy, follow common standards and include relevant pieces of information. All rights reserved.

• Under “Generic Credentials”, you will most likely see an entry that has Outlook in the name. In fact, you can delete all the entries in Generic Credentials if you like. Outlook keeps asking for password.

Issues with Outlook 2016 for Mac version 15.21.1 A recent software update to Outlook for Mac version 15.21.1 has caused numerous issues with Outlook calendaring including the ability to access shared calendars and crashing. We recommend not updating to this version until a fix is released.

If you have already taken the update, IS&T recommends that you roll back to 15.19.1. How to roll back to 15.19.1. • Login to an account with Admin privilidges • Remove the current version of Outlook one of the following ways: • rename Microsoft Outlook.app to something else • move Microsoft Outlook.app to the trash • Follow Microsoft's detailed instructions at • Download • Open the downloaded file, Microsoft_Outlook_15.19.1_160212_Updater.pkg • Click through the installer and enter your admin password when prompted.

Result: The install will complete and you will now be on Outlook 15.19.1. This will hopefully be a much more pleasant experience. Thank you for your patience as IS&T continues to work the issue with Microsoft.